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PQIA ISSUES A CONSUMER ALERT ON BULLET PREMIUM MOTOR OIL

PQIA is pleased to report that RelaDyne has taken swift action to recall defective motor oil sold in quart bottles under the “Bullet” brand name.

On March 27, PQIA issued a Consumer Alert on Bullet 5W-30 motor oil when test results showed the product PQIA sampled did not meet the requirements of the obsolete SC/CC specification it claims, or any other industry recognized specification for motor oils. Further, the extremely low viscosity of the product tested, together with the lack of vital additives, would likely result in damage to automobile engines.bulletsmal[2]

Bullet motor oil is distributed by Oil Distributing Co, Cincinnati, OH (a Reladyne company)

RelaDyne was quick to respond

PQIA received a call from Tony Garera, Director of Supply Chain for Oil Distributing Co, within a few hours of the announced Consumer Alert on Bullet. Garera assured PQIA they were looking into it and would take action.

Action Taken

On March 28, Garera contacted PQIA to advise that they identified the products affected and were issuing a Product Recall. The recall is on Bullet 5W-20, 5W-30, 10W-30, 10W-40 grades. “The product involved in the recall is identified with RED caps, (black caps are not affected). if these cases do not have red strips then they are recalled.”

In addition, Larry Stoddard, the CEO of RelaDyne contacted PQIA today with the the following comments:

“Last year we had two suppliers of this product. We source this and do not blend it ourselves. We were given written confirmations of the specifications it was to meet. The particular manufacturer of this recalled product in no longer in business and we purchased product from them only for a very brief time. We have identified all of the product that was sold and to what customers. We believe it is less than 150 cases. We have contacted each customer, instructed them to pull the product off the shelf, and we are currently in the process of replacing it with product that meets the specifications as claimed on the packaging.

This product was sold exclusively to the C-store market and not to lubricant professionals. It was sold and positioned only as an entry level, lowest price point product, and one that does not meet todays’ specifications for the customer looking for that level of product. Additionally it was only sold in our Cincinnati primary area of responsibility.

We are extremely serious and committed to providing the best products and services to our customers in all markets that we serve. This was an isolated and unfortunate occurrence in which we have taken every reasonable step to rectify.”

Larry J. Stoddard
Chief Executive Officer
RelaDyne

6 Responses

  1. If RelaDyne were “extremely serious and committed to providing the best products…” then they wouldn’t be marketing this GARBAGE. PERIOD. There is no reason and no relevant market for an API SC engine oil in 2013. I think that the fact that a company is marketing this type of product speaks volumes to that companies integrity and intentions.

  2. Sorry, but this reply from RelaDyne makes no sense to me.

    Four different viscosity grades only equaled 150 cases? That’s only 8 drums total or 38 cases each. Hardly worth the effort.

    And no one tested the incoming product that carried their brand name? Never opened a bottle, didn’t notice the low viscosity, never smelled the solvent odor?

    They admit to wanting to sell an “entry level, lowest price point product, and one that does not meet todays’ specifications for the customer looking for that level of product.” Really? They wanted to serve those customers with cars built before 1967?? All 10 of them??? And they chose to reach these valued customers through C-Stores, where garbage products abound?

    Not buying it. Sounds like they are scrambling and back-pedaling to cover their butts after getting caught. Shame!

  3. I agree with Lubricant Professional “garbage in, garbage out”. It demonstrates a lack of integrity and honesty to the industry and the consumer — Stoddard’s response is pure damage control and BS. It’s all about $$$!
    Old Man of the Industry

  4. 150 cases!!! 450 gallons…4 Grades…Come on, be real.. Was this all the same grade oil? If RelaDyne is serous about this recall get it out to the public and do it though the Consumer Product Safety Commission. Get all of it back not just the stuff leftover on the shelves. Get this obsolete oil out of the marketplace. And Oil Distributing Co is a Shell distributor, wheres the checking…. It’s all about the mighty dollar.

  5. RelaDyne’s willingness to own up to this problem is commendable. On the other hand, I take issue with them distributing a “entry level, price point” product that doesn’t even come close to meeting the most current API spec. That, to me, is reprehensible, no matter how you slice it. They’re closing the barn door after the horse is out… in other words, it appears they’re taking action only after they were CAUGHT! Incidentally, I wonder how many unsuspecting consumers have this foul product currently in their vehicles and causing inevitable damage to the engines. 150 cases represents a lot of oil changes. What percentage of that is already sold to the end user?

    Sorry no pass to RelaDyne, whoever they are.

  6. And furthermore, if they wanted to sell an obsolete SC motor oil, why didn’t they include the warning on the label from SAE J183 that API recommends, which states:

    CAUTION – THIS OIL IS RATED API SC AND IS NOT SUITABLE FOR USE IN MOST GASOLINE POWERED AUTOMOTIVE ENGINES BUILT AFTER 1967. USE IN MORE MODERN ENGINES MAY CAUSE UNSATISFACTORY PERFORMANCE OR HARM EQUIPMENT.”

    In my personal opinion, hiding behind back label statements like “Always consult your owner’s manual for the proper API service” does not excuse selling such oils to unsuspecting consumers with no warning that it is unsuitable for cars built in the last 45 years! In fact it is illegal to sell obsolete SC oils in California without such a warning. And to call it “PREMIUM” in large capital letters on the front label tells me they intended to deceive.

    Amazing what some companies will do for profit when they think no one is watching.

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